1. Acceptance

Making a booking with Safari Life Adventure (the “Company”) is taken as acceptance by the customer of these Terms & Conditions.

2. Booking Tours

a) Booking Process

• The process is interactive: after you contact us, we will discuss your preferences and options until you agree on a package.

• Once you accept a quote, you will receive payment details and be asked to pay a deposit to confirm your booking.

• We will provide a registration form requesting information such as inbound flights, dietary requirements, health conditions, etc. Only the items listed on the form are contractually binding; requests made outside the form may not be guaranteed.

• The Company reserves the right to decline or cancel any booking before issuing the trip documentation.

b) Price Guarantee & Variations
Once your deposit is received, we will honor the pricing in the confirmed quote, except in the following cases:

• Estimated costs: For services booked well in advance, we may include estimated cost increases. At final payment, you may be charged up to twice the estimated increase.

• Government fees, taxes, & levies: Sudden changes to national park fees, taxes, or other government‑imposed fees must be passed to the client.

• Fuel surcharges & exchange rates: Unexpected fuel cost changes or foreign exchange fluctuations may be passed on to clients.

• Major errors: If a quote contains a clear and significant undercharge, we reserve the right to withdraw or adjust the offer.
  All such additional charges must be communicated to you before final payment is due.

3. Payment Terms

• Deposit:
    • For All safaris: 30% of the total cost.

• Final payment: Must be completed before the trip start date. In some cases, payment on arrival may be accepted (cash) but only at our discretion.

• Payment methods include bank wire transfer, credit/debit cards, or online payments (e.g. via PesaPal or other approved gateways).

• Clients bear all transaction costs (e.g. bank transfer fees, credit card surcharges, etc.).

• We only accept payments into our Tanzania bank accounts; we do not maintain offshore accounts.

• Group bookings may allow split payments by individuals, but the group leader remains financially responsible for all payments.

4. Modifications to Tour Elements

a) By the Company

• We strive to follow the confirmed itinerary, but reserve the right to make changes in response to operational conditions (weather, road conditions, flight delays, lodge availability, etc.).

• In emergencies or force majeure situations (e.g., political unrest, natural disaster), we may cancel or alter tours entirely, returning all land payments received and releasing us from further liability.

• Minor changes (that do not affect the core itinerary) include:
    • Substituting up to two lodges/hotels with equivalent ones
    • Reordering the sequence of lodges/hotels
    • Adjusting the number of nights at a property
    • Changing transport suppliers

• For price reductions due to changes, you will receive a refund or adjustment. For price increases, we will seek your approval or absorb the cost ourselves where appropriate.

• You must accept corrections to booking paperwork (e.g., obvious omissions or errors).

b) By You (the Client / Group Leader)

• Changes requested after booking may incur an amendment fee.

• If the change involves cancellation of any element, standard cancellation policies will apply.

• Adding to an existing booking is typically less likely to incur fees, but may still do so depending on logistics.

5. Cancellation / Refund Policy

By You (Client)

• If you cancel less than 10 days before departure, you forfeit the tour fees (no refund).

• For cancellations made ≥ 10 days before the trip, refunds may be considered (excluding lodging cancellation policies) less banking charges.

• Individual tour elements canceled do not entitle you to refunds for the entire trip unless otherwise agreed.

• In some cases, we may issue a credit note (valid for future use) especially in shoulder seasons.

By the Company

• We may cancel or alter tours due to supplier failures, extreme conditions, regulation changes, or safety concerns.

• In such cases, we will attempt to offer equivalent alternatives; if none is possible, we will refund all land payments.

• We are not liable for non‑refundable items outside the land package (e.g. visas, airfare, vaccinations).

6. Insurance

• You must secure your own travel and medical insurance covering trip cancellation, medical expenses (including evacuation), accidents, death, baggage loss/theft, and personal liability.

• High-risk activities (e.g. scuba diving, mountain climbing) should be explicitly covered by your policy.

• Failure to obtain adequate insurance is at your own risk.

7. Suitability, Health & Behavior

• You must disclose any health, mobility, or fitness limitations at booking, and any changes before the trip.

• We may terminate your participation (without refund) if your conduct endangers others, fails to meet trip demands, or violates rules of host countries or providers.

• Our trips may be physically demanding; you must be reasonably fit and alert.

8. Problem Resolution During the Trip

• Notify us or your guide immediately if any issues arise so we can attempt to resolve them.

• Complaints raised only after the trip (without earlier notification) may not be eligible for compensation.

• Retain evidence (e.g. photos, receipts) to support any claims.

9. Liability & Limitations

• Neither Safari Life Adventure nor its agents shall be liable for claims, injury, loss, or damage arising from:
    • Delay, change in schedule, overbooking, supplier default
    • Animal attacks, epidemics, force majeure, war, terrorism, quarantine, or other causes beyond control
    • Acts or omissions by third‑party service providers (hotels, transport, guides) not under our direct control
    • Activities not part of your contracted package (unless we act as booking agent)

• We accept responsibility only for services confirmed under the contract and performed in compliance with local laws and standards.

• Some safety features common in other countries (e.g. child seats, seat belts in some vehicles) may not be available locally; this does not imply liability.

10. Activities & Excursions by Third Parties

• We may suggest optional tours or excursions not operated by us. These are independent enterprises and do not form part of your contract with us.

• We do not accept liability for their performance, schedule, or safety.

• We may share information about such options, but cannot guarantee their accuracy or availability.

11. Flight & Airline Issues

• If your airline cancels, delays, downgrades, or denies boarding for which compensation is due under applicable regulations, you must claim directly from the airline.

• Such entitlements may satisfy any compensation obligation you might otherwise claim against us.

• A flight delay does not automatically entitle you to cancel your ground arrangements.

12. Transfers & Transport Failures

• If a component (boat, plane, vehicle) fails to depart, we will attempt to rebook alternatives, but are not responsible for knock-on effects (missed connections, accommodation disruptions).

• Reservations made within 7 days of departure are fully at your own risk.

13. Information Accuracy & Special Requests

• We endeavor to provide correct information but do not accept liability for errors or omissions in communications or published materials.

• Special room or property requests may be honored but cannot be guaranteed.

• If a booked lodge or hotel is unavailable, we may substitute an alternative; our liability is limited to refunding the affected element’s cost.

14. Health, Safety & Local Standards

• You are responsible for obtaining recommended vaccinations and health precautions.

• Expect lower levels of hygiene, infrastructure, or medical services than in developed regions.

• Child seats, safety gear, or specific health facilities may not always be available.

• Notify us prior to booking if you have specific concerns so we can advise accordingly.

15. Suppliers’ Terms

• Many trip components (hotels, carriers, guides) are provided by independent suppliers, each subject to their own terms and limits on liability.

• Copies of their relevant terms can be made available on request.

16. Customer Protection & Financial Security

• We prepay many suppliers so that bookings remain valid even in case of our business failure.

• Our profit margins are held separately until after clients return.

• Your travel insurance should cover risks beyond our control.

17. Legal Jurisdiction & Disputes

• These Terms & Conditions are governed by the laws of [Insert Country] (e.g. Tanzania).

• Any dispute or claim arising shall be resolved exclusively by courts in that country.

18. Fraudulent Enquiries

• Quotations or requests made under false pretenses (e.g. from competitors posing as clients) may be treated as fraudulent.

• We reserve the right to claim for time, loss, or compensation in such cases.

19. Definitions

• “Company” means Safari Life Adventure.

• “Group Leader” is the first-named client in the booking paperwork, responsible for communications and payments.

• “Contract” / “Booking” / “Trip” refers to the legal agreement between the Company and the Group Leader under these Terms & Conditions.